Rayo Assembly - Privacy Policy

Rayo Assembly Pty Ltd - Privacy Policy

Rayo Assembly Pty Ltd (ACN 664 923 719) (we, us or our), understands that protecting your personal information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us when providing our flatpack and furniture assembly services (Services) or when otherwise interacting with you.

‍The information we collect

Personal information: is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.

The types of personal information we may collect about you include:
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Identity Data including full name and suburb.
Contact Data including address, email and mobile numbers.
Financial Data including payment card details (through our third party payment processor).
Transaction Data including details about payments to you from us and from you to us (including your budget) and other details of products and services you have purchased from us (including your availability for the Services and a description of the items you require the Services for) or we have purchased from you.
Technical and Usage Data including internet protocol (IP) address, your browser session, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour, information about your access and use of our website, including through the use of Internet cookies, your communications with our website, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider.
Marketing and Communications Data including your preferences in receiving marketing from us and our third parties and your communication preferences.
Sensitive information is a sub-set of personal information that is given a higher level of protection. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.

We do not actively request sensitive information about you. If at any time we need to collect sensitive information about you, unless otherwise permitted by law, we will first obtain your consent and we will only use it as required or authorised by law.

‍How we collect personal information

‍We collect personal information in a variety of ways, including:
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‍Directly: We collect personal information which you directly provide to us, including through the ‘free quote’ form on our website or when you request our assistance via email, or over the telephone.
‍Indirectly: We may collect personal information which you indirectly provide to us while interacting with us, such as when you use our website, in emails, over the telephone and in your online enquiries.
‍From third parties: We collect personal information from third parties, such as details of your use of our website from our analytics and marketing providers.

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‍Why we collect, hold, use and disclose personal information

‍We have set out below, in a table format, a description of the purposes for which we plan to collect, hold, use and disclose your personal information.
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Purpose of use / disclosure
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Type of Personal Information
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To provide our Services to you, including to provide you with a quote and manage your appointment.
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Identity Data
Contact Data
Transaction Data
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To contact and communicate with you about our Services including in response to any enquiries you make with us.
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Identity Data
Contact Data
Transaction Data
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To contact and communicate with you about any enquiries you make with us via our website.
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Identity Data
Contact Data
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For internal record keeping, administrative, invoicing and billing purposes.
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Identity Data
Contact Data
Financial Data
Transaction Data
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For analytics including profiling on our website, market research and business development, including to operate and improve our Services, associated applications and associated social media platforms.
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Technical and Usage Data

For advertising and marketing, including to send you promotional information about our events and experiences and information that we consider may be of interest to you.
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Identity Data
Contact Data
Technical and Usage Data
Marketing and Communications Data
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To comply with our legal obligations or if otherwise required or authorised by law.
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Any relevant Personal Information
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Our disclosures of personal information to third parties

‍We may disclose personal information to:
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our employees, contractors and/or related entities;
IT service providers, data storage, web-hosting and server providers such as WebAustralia;
marketing or advertising providers;
professional advisors, bankers, auditors, our insurers and insurance brokers;payment systems operators;
our existing or potential agents or business partners;
anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; and
any other third parties as required or permitted by law, such as where we receive a subpoena.

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‍Google Analytics: We may have enabled Google Analytics Advertising Features. We and third-party vendors may use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as Google advertising cookies) or other third-party identifiers together.

You can opt-out of Google Analytics Advertising Features including using a Google Analytics Opt-out Browser add-on found here. To opt-out of personalised ad delivery on the Google content network, please visit Google’s Ads Preferences Manager here or if you wish to opt-out permanently even when all cookies are deleted from your browser you can install their plugin here. To opt out of interest-based ads on mobile devices, please follow these instructions for your mobile device: On android open the Google Settings app on your device and select “ads” to control the settings. On iOS devices with iOS 6 and above use Apple’s advertising identifier. To learn more about limiting ad tracking using this identifier, visit the settings menu on your device.

‍Overseas disclosure

‍While we store personal information in Australia, where we disclose your personal information to the third parties listed above, these third parties may store, transfer or access personal information outside of Australia.

‍Your rights and controlling your personal information

Your choice: Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect our ability to provide our Services to you and your use of our Services.

‍Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

‍Anonymity: Where practicable we will give you the option of not identifying yourself or using a pseudonym in your dealings with us.

Restrict and unsubscribe: To object to processing for direct marketing/unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

‍Access: You may request access to the personal information that we hold about you. An administrative fee may be payable for the provision of such information. Please note, in some situations, we may be legally permitted to withhold access to your personal information. If we cannot provide access to your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal. If we can provide access to your information in another form that still meets your needs, then we will take reasonable steps to give you such access.

‍Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to promptly correct any information found to be inaccurate, out of date, incomplete, irrelevant or misleading. Please note, in some situations, we may be legally permitted to not correct your personal information. If we cannot correct your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal.

‍Complaints: If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint.

‍Storage and security

‍We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.

‍Links to other websites

‍Our website may contain links to other party’s websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

‍Amendments

‍We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website. We recommend you check our website regularly to ensure you are aware of our current Privacy Policy.

‍For any questions or notices, please contact us at:

‍Rayo Assembly Pty Ltd (ACN 664 923 719)

Email: enquiries@rayoassembly.com

‍Last update: 10 September 2024

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